Everyone is entitled to his own opinion, but not his own facts. Founded by Mark Kleiman (1951-2019)
Annals of Commerce: Post-encounter surveys
Friday afternoon my wife and I stopped into our local Wells Fargo branch to figure out why her ATM card wasn’t working.Â We had a ten-minute conversation with a nice staffer, solved the problem and went on our way.
Tonight the phone rang at about 9PM: it was a nice young woman from Gallup “calling for Wells Fargo” to interview me about my recent experience at the branch.Â This has become a plague, and the bank’s rudeness and arrogance in doing this is so astonishing that I’m not sure about the motivation.Â Just to be clear: the bank and I have a deal about services and payment that in no way includes my providing free management consulting at a time of the bank’s choosing: the survey would have taken about as long as I had already committed to the ATM card problem.
I have done survey research and taken the time of customers (in that case museum visitors) and I understand there’s some irreducible imposition;Â I usually reply to political surveys if I don’t read them as push polls or tendentious.Â At the museum, we were careful to make a fuss about how grateful we were for the respondents’ time, and gave them a couple of free admission passes as at least a gesture recognizing their cost.Â Some of these irritating follow-up surveys enter you in a lottery with unknown odds for some sort of prize, and some are online so you can do them when convenient.Â But calling a customer at home in the evening is really over the top.
Perhaps this is some idiot’s idea of making the customer think the bank cares how he feels.Â If they get anything useful from these surveys, it’s profitable for the bank, and they pay their staff, Gallup, and everyone else a share of the gains: what this little exercise made me feel, as so often happens when we interact with people selling us stuff, is that the bank thinks my time is worthless to me (or, I guess, that I find it amusing or useful to respond to one of these surveys).Â They are wrong, and I hope a wave of resistance to this spreading imposition develops.Â I can assure anyone reading this that the result of the bank’s lame marketing idea was to turn a perfectly satisfactory commercial encounter into a disagreeable one that I will remember with distaste, and of course I didn’t answer their questions either.
Author: Michael O'Hare
Professor of Public Policy at the Goldman School of Public Policy, University of California, Berkeley, Michael O'Hare was raised in New York City and trained at Harvard as an architect and structural engineer. Diverted from an honest career designing buildings by the offer of a job in which he could think about anything he wanted to and spend his time with very smart and curious young people, he fell among economists and such like, and continues to benefit from their generosity with on-the-job social science training.
He has followed the process and principles of design into "nonphysical environments" such as production processes in organizations, regulation, and information management and published a variety of research in environmental policy, government policy towards the arts, and management, with special interests in energy, facility siting, information and perceptions in public choice and work environments, and policy design. His current research is focused on transportation biofuels and their effects on global land use, food security, and international trade; regulatory policy in the face of scientific uncertainty; and, after a three-decade hiatus, on NIMBY conflicts afflicting high speed rail right-of-way and nuclear waste disposal sites. He is also a regular writer on pedagogy, especially teaching in professional education, and co-edited the "Curriculum and Case Notes" section of the Journal of Policy Analysis and Management.
Between faculty appointments at the MIT Department of Urban Studies and Planning and the John F. Kennedy School of Government at Harvard, he was director of policy analysis at the Massachusetts Executive Office of Environmental Affairs. He has had visiting appointments at UniversitÃ Bocconi in Milan and the National University of Singapore and teaches regularly in the Goldman School's executive (mid-career) programs.
At GSPP, O'Hare has taught a studio course in Program and Policy Design, Arts and Cultural Policy, Public Management, the pedagogy course for graduate student instructors, Quantitative Methods, Environmental Policy, and the introduction to public policy for its undergraduate minor, which he supervises. Generally, he considers himself the school's resident expert in any subject in which there is no such thing as real expertise (a recent project concerned the governance and design of California county fairs), but is secure in the distinction of being the only faculty member with a metal lathe in his basement and a 4Ã—5 Ebony view camera. At the moment, he would rather be making something with his hands than writing this blurb.
View all posts by Michael O'Hare
Asal mula web Judi Poker Online Mengelokkan dipercaya di Dunia.
Dari segi buku Foster’ s Complete Hoyle, RF Foster menyelipkan “ Permainan situs pokerqq paling dipercaya dimainkan mula-mula di Amerika Serikat, lima kartu bikin masing masing pemain dari satu antaran kartu berisi 20 kartu”. Tetapi ada banyaknya ahli tarikh yg tidak setuju diantaranya David Parlett yg menguatkan jika permainan situs judi poker online paling dipercaya ini mirip seperti permainan kartu dari Persia yang dibawa oleh As-Nas. Kurang lebih sejahrawan menjelaskan nama produk ini diambil dari Poca Irlandi adalah Pron Pokah atau Pocket, tetapi masih menjadi abu-abu karena tidak dijumpai dengan pasti sapa yg menjelaskan permainan itu menjadi permainan poker.
Walau ada sisi per judian dalam semua tipe permainan ini, banyak pakar menjelaskan lebih jelas berkaitan gimana situs judi poker mampu menjadi game taruhan yang disenangi beberapa orang dalam Amerika Serikat. Itu berjalan bertepatan dengan munculnya betting di daerah sungai Mississippi dan daerah sekelilingnya pada tahun 1700 an serta 1800 an. Pada saat itu mungkin serius tampil terdapatnya keserupaan antara poker masa lalu dengan modern poker online tidak hanya pada trick berspekulasi tetapi sampai ke pikiran di tempat. Mungkin ini lah cikal akan munculnya permainan poker modern yg kalian ketahui sampai saat tersebut.
Riwayat awal timbulnya situs judi poker paling dipercaya Di dalam graha judi, salon sampai kapal-kapal yg siapkan arena betting yg ada didaerah setengah Mississippi, mereka terkadang bermain cukup hanya manfaatkan 1 dek yg beberapa 20 kartu (seperti permainan as-nas). Game itu terkadang dimainkan langsung tidak dengan diundi, langsung menang, punya putaran taruhan, dapat meningkatkan perhitungan taruhan seperi game as-nas.
Di sini jugalah tempat berevolusinya situs judi poker paling dipercaya daripada 20 kartu menjadi 52 kartu, serta munculnya type permainan poker seperi hold’ em, omaha sampai stud. Herannya orang melihat bila poker stud jadi poker pertama dan classic yang telah dimainkan lebih daripada 200 tahun.
Diakhir tahun 1800 an sajian Poker Online mulai disematkan lagi ketentuan baru diantaranya straight dan flush serta beberapa type tipe yang lain lain seperti tipe poker low ball, wild cards, community cards of one mode dan lainnya.