The results of one day’s observation of taxi and Uber service in the outer boroughs of New York – the pilot phase of what is planned as a larger study – are now in. Our riders in fact used three systems—street-hailing yellow cabs or Boro cabs, phoning NYC car ride services, and app-summoning UberX—in two randomly-selected low-income, low-crime areas, one in Brooklyn and one in Queens.
Even ignoring the substantial number of cases where no taxi or boro-cab service was available within a thirty-minute period or where the request for a ride was refused entirely, total time from initiating the request to being in a car was half as long for Uber as for the two varieties of taxi service. That more or less matched the results from Los Angeles. By contrast with the LA results, there was no measurable difference in price.