The disability insurance system operated by the federal SSA blows away all such state-level programmes in terms of competence and efficiency. That said, I nonetheless wish to make one small suggestion for improvement.
Yesterday, I read a letter from SSA sent to a blind loved one, announcing that the recipient’s eligibility for continued benefit payments was being re-evaluated. There was an address to which further documentation of disability could be submitted, as well as, quite helpfully, a phone number for recipients who could not understand the review process.
The snag was that all of this information was printed flat and in regular sized type, meaning that most blind people couldn’t read it. A blind friend in the UK tells me this is the common practice of many disability agencies here as well.
SSA knows which recipients are blind. How hard would it be to put Braille and large print version in their communications to visually impaired recipients, not all of whom have someone like me to read their mail to them?