Dell sold Jane Galt a computer, charged her credit card for it, stalled for a few weeks until it was too late to get another in time for Christmas, and then decided to stop manufacturing the model they’d sold her and unilaterally cancelled her order.
It seems to me, as a non-lawyer, that this is a pretty clear breach of contract, and that Jane is entitled to damages. So are the other customers who were the victims of the same shabby trick. But of course none of them is in a position to sue.
Isn’t this the sort of situation that justifies class-action litigation? Yes, I know that process is subject to abuse. But Dell shouldn’t be able to get away with this kind of behavior anytime they’re willing to take the bad publicity that results. And without a class action, I don’t know of any way to hold them accountable.